Frequently asked questions
Everything about booking, pricing, rides and your account.
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How many stops can I add?
Up to 6 additional stops on point-to-point rides. Add them while booking and each is priced transparently.
What is the hourly minimum?
2 hours. Add more time in half-hour steps — never less than 2.
Can I change my pickup time?
Yes, until 2 hours before pickup — from your account or by contacting us. Changes inside the cutoff cannot be accepted.
Do you need my flight number?
No. Airport service is address-based: we drive airport to address or address to airport, with 60 minutes of free waiting.
How is my price calculated?
Per-mile or hourly depending on the active pricing mode, plus any add-ons and tolls. The total is calculated on our servers and frozen before you pay — never from browser totals.
How do I pay?
Secure card payment through Stripe, a single-use secure payment link, or an arranged offline payment recorded by our team.
Do I get an invoice?
Yes. Every booking produces an invoice you can view in your account and download as PDF.
What about waiting charges?
Extra waiting is $15 per 10 minutes and is added to a pending invoice afterwards. We never silently auto-charge your card.
How much free waiting do I get?
Airports 60 minutes, bus, train and cruise terminals 30 minutes, point-to-point 15 minutes.
Do you provide child seats?
Yes. Add a child seat or booster seat while booking and it will be in the car on arrival.
Will I get the exact car I booked?
We confirm your vehicle class with dispatch. On rare occasions a substitution may occur — always like-for-like or better.
Do I need an account to book?
No. Guest checkout works for every service. An account lets you manage bookings, invoices and pickup changes in one place.
How do cancellations work?
Request cancellation from the cancellation page with your booking number and email. Paid bookings are refunded per our published policy.
How do I reach support?
Use the contact page and our team will respond. For urgent ride-day issues, call the number in your confirmation email.
Frequently asked questions
Common questions about reservations, waiting time, child seats and airport pickups.